hasanbet's Commitment to Safe Play
At hasanbet, gambling is meant to be entertainment — something you do with money you can afford to lose, in the time you choose to spend on it. We operate with a clear principle: every player who opens an account should stay in control of their activity at all times.
This page explains the tools available to you, the rules hasanbet enforces to protect vulnerable players, and the steps you can take if you feel your play is becoming a problem. Read it through — it takes about six minutes and the information here can make a real difference.
Age Restriction and Underage Protection
hasanbet accepts only players who are 18 years of age or older. This is a hard rule, not a guideline. When you register, you confirm that you meet this requirement.
Before your first withdrawal, hasanbet requires identity verification using one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Document review typically completes within 2 hours. Accounts where the player's age cannot be confirmed will be suspended until verification is complete. Winnings accumulated during a suspended period are not paid out until the account is verified.
If you share a device with family members, use your browser's parental control settings or a separate browser profile to prevent access to your hasanbet account. Never share your login credentials with anyone under 18.
Warning Signs of Problem Gambling
Problem gambling does not always look obvious. The following patterns are worth taking seriously, whether they apply to you or someone you care about.
- Spending more money or time than you originally planned, regularly.
- Chasing losses — depositing again specifically to win back what you lost.
- Borrowing money (from family, friends, or services like bKash credit) to fund gambling.
- Gambling instead of handling work, study, or family responsibilities.
- Feeling anxious, irritable, or low in mood when you are not able to play.
- Hiding your gambling activity from people close to you.
- Using gambling as a way to deal with stress or difficult emotions.
Recognising one or more of these signs is not a reason for shame. It is a signal to use the tools below or reach out for support.
Account Controls and Limit Tools
hasanbet provides several account-level controls you can activate at any time through your account settings or by contacting 24/7 Live Chat. Changes that increase your limits take 24 hours to take effect; changes that reduce your limits take effect immediately.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once the limit is reached, further deposit attempts are blocked until the period resets. The minimum single deposit is ৳150. You can set a limit at any level above that. Reducing a deposit limit is instant; raising it has a 24-hour cooling-off period.
Loss Limits
A loss limit stops you from losing more than a specified amount in a chosen period. When your net loss reaches the cap, your account is locked for new bets until the period ends. This tool is especially useful if you play slots or crash games where sessions can move quickly.
Session Time Reminders
Set a reminder to appear after a fixed amount of continuous play time — 30 minutes, 1 hour, or any interval you choose. The reminder pauses your session and asks whether you want to continue. It is not a hard stop, but a nudge to step back and reassess.
Cool-Off Period
A cool-off locks your account for a short period — 24 hours, 48 hours, or 7 days — without any wagering activity. During a cool-off, you can still log in and view your account history, but bets and deposits are blocked. At the end of the period, your account reopens automatically.
Reality Check
A reality check is a notification that appears at set intervals showing you how long you have been playing in the current session and your net win or loss. It is a factual summary, not a warning — the decision to continue is always yours.
How to Request Self-Exclusion
Self-exclusion is a stronger measure than a cool-off. It closes your account for a fixed period — 1 month, 3 months, 6 months, or 12 months — or permanently. During the exclusion period, hasanbet will not send you promotional messages and will block any new account opened with the same details.
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1
Contact 24/7 Live Chat
Start a chat session and tell the agent you want to request self-exclusion. You do not need to explain your reasons.
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2
Choose Your Exclusion Period
Select 1 month, 3 months, 6 months, 12 months, or permanent (indefinite) exclusion. The agent will confirm the end date with you.
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3
Account Suspension Takes Effect Immediately
Your account is locked within minutes. Any pending withdrawals for funds already in your wallet will still be processed to your bKash or Nagad account.
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Reinstatement Request (Non-Permanent Only)
After the exclusion period ends, you may request reinstatement via Live Chat. A 24-hour reflection period applies before the account reopens. Permanent exclusions cannot be reversed.
Important: If you are self-excluded and attempt to open a new hasanbet account, that account will be closed and any deposits returned. Circumventing self-exclusion is a breach of the Terms & Conditions.
Deposit and Loss Limits at a Glance
The table below summarises the key financial boundaries that apply to all accounts at hasanbet.
| Control | Minimum | Takes Effect | Can Be Raised After |
|---|---|---|---|
| Single deposit minimum | ৳150 | Immediately | N/A |
| Minimum withdrawal | ৳1,000 | Immediately | N/A |
| Maximum daily withdrawal | — | ৳165,000 per day | N/A (system cap) |
| Deposit limit (player-set) | Any level above ৳150 | Immediately (when reducing) | 24 hours after request |
| Loss limit (player-set) | Any amount | Immediately | 24 hours after request |
| Cool-off period | 24 hours | Immediately | Automatic at period end |
| Self-exclusion (minimum) | 1 month | Immediately | 24-hour reflection after period |
Where to Get Help
hasanbet's 24/7 Live Chat team can activate any of the above tools immediately. For deeper support, these organisations offer free, confidential help:
- Gamblers Anonymous — a peer support network with online meetings accessible from Bangladesh.
- National Mental Health Helpline (Bangladesh) — call 16789 for free counselling, available in Dhaka and divisional cities.
- Befrienders Worldwide — international emotional support network accessible online.
If a family member is concerned about your gambling, encourage them to contact these services as well. Support is available for both the person gambling and the people around them.
For all account controls — limits, cool-offs, self-exclusion — the fastest route is always the hasanbet 24/7 Live Chat. Requests made through chat are logged and actioned the same session.
Questions Players Ask
Can I set a limit without contacting support?
Deposit limits and session time reminders can be configured directly in your account settings under the Responsible Gaming section. For cool-offs and self-exclusion, contact 24/7 Live Chat — these require agent confirmation to ensure the request is intentional and properly logged.
What happens to my wallet balance during self-exclusion?
Your balance is held securely. You can request a withdrawal of your available balance through Live Chat at the start of the exclusion. The funds will be sent to your verified bKash, Nagad, or bank account within 10 minutes of processing, provided your account is fully verified.
Does hasanbet contact me during a cool-off or exclusion?
During a cool-off or self-exclusion, hasanbet will not send promotional emails, SMS, or push notifications. Transactional messages — such as withdrawal confirmation — may still be sent if you have an active transaction at the time the exclusion begins.
My family member has an account. Can I request exclusion on their behalf?
hasanbet can only process account changes at the request of the account holder, for privacy and security reasons. If you are concerned about a family member, encourage them to contact Live Chat directly. Alternatively, contact a counselling service — the National Mental Health Helpline (16789) can advise on next steps.
What documents do I need before my first withdrawal?
You need one government-issued photo ID: a National ID Card (NID), a valid Passport, or a Driving Licence. Upload a clear photo or scan through the account verification section. Review takes up to 2 hours. You only need to do this once; subsequent withdrawals do not require resubmission unless your details change.
Will bonuses be cancelled if I set a deposit limit?
Setting a deposit limit does not automatically cancel active bonuses. However, if a deposit limit prevents you from making a qualifying deposit, the associated bonus will not trigger. Existing bonus balances and wagering progress are preserved. Check the bonus terms in your account for specific conditions.