hasanbet Privacy Policy

This Privacy Policy explains what personal data hasanbet collects when you use our website at hasanbet.one, how we use it, and what choices you have. Please read it carefully before creating an account or placing a bet. Using this site means you accept this policy.

Who Operates This Site

hasanbet operates hasanbet.one as an online betting and casino platform serving Bangladesh. We act as the data controller for all personal information collected through this site and app. If you have questions about how we handle your data, reach us via 24/7 Live Chat on the site.

Data We Collect

We only collect data that is necessary to run your account, process payments, and meet our compliance obligations. The table below lists each category.

Data You Give Us Directly

When you register an account, deposit funds, claim a bonus, or contact our 24/7 Live Chat team, you provide data directly. We store only what you submit.

Data Collected Automatically

Our servers log IP addresses, device identifiers, and session times every time you visit hasanbet.one or open the hasanbet app. This happens automatically and cannot be switched off while you use the service.

How We Use Your Data

hasanbet uses your data for the following purposes:

• Account management — creating, maintaining, and securing your account.
• Payment processing — handling deposits (minimum ৳150) and withdrawals (minimum ৳1,000) through bKash, Nagad, Rocket, Upay, and Bank Transfer. Deposits clear within 1 minute; withdrawals within 10 minutes in most cases.
• Bonus calculation — verifying eligibility for the welcome bonus, reload offers, daily cashback, and VIP tier upgrades.
• Fraud and abuse prevention — detecting multiple accounts, money laundering, or underage play.
• Customer support — our 24/7 Live Chat team needs your account data to help you quickly.
• Service improvement — understanding which games (slots, fishing, crash, live casino) players enjoy most so we can improve the lobby.
• Legal compliance — retaining records as required under applicable regulations.

We do not use your data for automated decision-making that produces significant legal effects without human review.

When We Share Your Data

hasanbet does not sell your personal data. We share it only in these situations:

• Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction details required to move funds.
• Game providers — Spribe, JILI, Pragmatic Play, Playtech, Ezugi, KA Gaming, and Habanero receive session tokens to load games. They do not receive your full profile.
• Identity verification — document scans (NID, Passport, or Driving Licence) may be processed by a third-party KYC tool. Reviews complete within 2 hours.
• Legal authorities — we disclose data when required by a valid legal order or to prevent serious harm.

All third parties we work with are bound by confidentiality obligations and may not use your data for their own marketing purposes.

Cookies and Tracking Technologies

hasanbet uses cookies and similar tools to keep you logged in, remember your preferences, and measure site performance. We use three categories:

Strictly Necessary Cookies

These enable core functions — session authentication, CSRF protection, and load balancing. They cannot be disabled. Without them the site will not work.

Performance Cookies

These measure page load times, error rates, and which game categories players visit most. The data is aggregated and does not identify individuals. You can opt out via your browser settings.

Functional Cookies

These remember your language preference, last game played, and live chat history so you do not have to repeat yourself. Clearing your browser cookies removes them.

How Long We Keep Your Data

We keep account and transaction records for as long as your account is active, and for a minimum period after closure to meet our legal obligations. The table below gives typical retention windows.

After these periods, data is securely deleted or anonymised so it can no longer identify you.

Your Rights as a hasanbet Player

You have the following rights regarding your personal data held by hasanbet:

• Access — request a copy of the data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information.
• Deletion — request erasure of your data where we have no legal obligation to retain it.
• Restriction — ask us to stop processing your data while a dispute is being resolved.
• Portability — receive your account and transaction data in a machine-readable format.
• Objection — object to processing based on legitimate interests, including profiling.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact our 24/7 Live Chat team. We will acknowledge your request within 72 hours and respond fully within 30 days.

How We Keep Your Data Safe

hasanbet applies technical and organisational measures to protect your data:

• All data in transit is encrypted using TLS 1.3. The padlock icon in your browser confirms a secure connection.
• Passwords are stored as salted hashes — our staff cannot read your password.
• Payment references (bKash / Nagad mobile numbers) are masked in our admin interfaces after processing.
• Access to production systems is restricted to authorised personnel using multi-factor authentication.
• We conduct regular security reviews of the hasanbet platform and app.

No system is perfectly immune to attack. If a breach occurs that poses risk to your rights, we will notify affected players promptly and take corrective action.

Age Restriction — Players Under 18

hasanbet is strictly for players aged 18 and above. We do not knowingly collect data from anyone under 18. During registration, you must confirm your age, and identity documents (NID or Passport) are required before your first withdrawal is approved.

If we discover that an account belongs to a player under 18, we will close the account immediately, void any winnings, and securely delete all associated data. If you believe a minor has registered, contact our 24/7 Live Chat team straight away.

Updates to This Policy

hasanbet may update this Privacy Policy when our services change or when legal requirements are revised. When we make a material change, we will post a notice on the site and update the "Last updated" date at the top of this page. Continuing to use the site after a revision takes effect means you accept the updated policy.

We recommend checking this page periodically, especially if you use bKash or Nagad for transactions, as payment-related data practices may be updated when we add new methods.

Contact Us About Privacy

For any privacy-related question, data request, or complaint, use our 24/7 Live Chat on hasanbet.one. Our support team is available around the clock and will route your request to the correct team. We do not publish an email address to prevent unsolicited contact.

If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.